SUPPORT SERVICES

EAI will provide maintenance and support for your existing hardware and software as well as installed 3rd party software. We provide support and troubleshooting for remote access solutions including VPN access, remote desktop and webmail including remote access setup of off-site computers. EAI will make a best effort to resolve as many issues as possible remotely and will come On-Site in the event remote resolution is not possible.

Through the use of EAI’s Remote, Monitoring and Management (RMM) software, we are able to provide unlimited, automated support to your systems. This includes the installation of critical updates for Windows Operating Systems, Apple Operating Systems, Microsoft Office. Automated support also includes remediation for installed malware, failed services, drive clean-up (temp and unnecessary files), drive optimization, virus, malware and spyware scans, defrags as well as hardware and software auditing.